TEAM: Review the Client Journey Below. Submit Forms Accordingly and Follow The Process

TEAM: Review the Client Journey + FAQs Below.

Submit Forms Accordingly and ❗️Follow The Process ❗️

🗓 Consultation Call Pipeline 🗓

👥 PROSPECTS + LEADS

enter our world

➡️

🗓 LEAD books a Consultation Call

➡️

❌ If LEAD doesn't book a Consultation Call, SALES should follow-up

⬇️

Submit old leads here as well who need a SharePoint folder to upload files ASAP.

❗️❗️DO NOT DOUBLE-SUBMIT THIS FORM!! AUTOMATIONS IN PLACE❗️❗️

Have lead's HighLevel card open on call to check if form has already been submitted.

DOCUMENTS FOR SALES TO COLLECT:

  • In High Level:

    • PBF Credit Application for the correct business

    • Current Driver's License (for all owners 20%+)

  • In Dropbox:

    • Experian Credit Report (for all owners 20%+)

      *Client Tutorial: 7 Simple Steps to Submit Your Experian Report [PDF]

    • Correct SOS with Active Status

    • Stamped Articles of Organization/Incorporation

    • Last 3 months Business Bank Statements

    • All other requested docs received

Once all are received and uploaded into the correct place, SALES:

  • Completes task "All Initial Docs Received"

  • Includes this new lead in your personal tracker + this week's scorecard.

SALES: Review 👀

✅ Can we help them now?

❌ Are we unable to help them now?

  • Auto-email, SMS, and auto-voicemail sends game plan booking link (and additional doc requests if applicable) to lead.

  • IF lead doesn't book their game plan with us within 2 business days, call them to personally gather outstanding docs and book their game plan call.

  • Auto-email with Jason's feedback/coaching (input into form) is sent

  • Auto-task created for MAIN sales rep to follow up on F/U date

↘️ PROCEED ↘️

🛑 STOP 🛑

🗓 Game Plan Call Pipeline 🗓

If We Can Help Them NOW*

SALES: Consult JASON to confirm success fee(s) ASAP (skip if lender-paid and submit form on call)

➡️

SALES submits form below ASAP ↙️

***Sales final check: Confirm SOS is current and PBF BIZ APP + DRIVER'S LICENSE(s) have been uploaded to HL***

✍🏽 CLIENT Signs PBF Funding Agreement 🎉

3 SALES TASKS:

1) ADD this new "Closed Deal" to your personal tracker

2) ADD this new "Closed Deal" to this week's scorecard.

3) Verbally complete the INTAKE FORM with the client ⬇️

🏦 SALES: Setup and Package the Deal For Processing 🏦

SETUP: Complete the INTAKE FORM. Make sure the PBF Credit App is completely filled out, their ID/SOS/Articles/Proof of EIN have been updated to Sharepoint and are valid and lender-ready.

Send the introduction email to the Client's Email + "[email protected]" as

a warm handoff to the client and Processing. Copy and Paste the text below into a new email:

To: (Client's email), [email protected] 

Subject: Excited to Work With You – Let’s Get Started! 

Hi [Client First Name],

Thank you for taking the next step with us; our team is already working to position you for the best possible results. And to keep the momentum going, I’m excited to introduce you to our Processing Team!

✅ They’ve received the funding game plan we created together
✅ They’re organizing your applications for a clean submission
✅ Your file is already being prepared for lender review
✅ You’re off to a great start!

From here, our Processing team will:

1. Complete a thorough review of your file so everything is clean and accurate

2. Personally reach out right away if they need anything else from you

3. Walk you through the next steps to keep your funding moving quickly and smoothly

Quick Reminders:
As our team works in the background on your behalf, please IMMEDIATELY answer calls/texts/emails from lenders to confirm your identity, request for new funding, etc. Also, avoid applying anywhere on your own, racking up high credit usage, making late payments, or missing any payments during this process, as these activities can negatively impact your personal FICO and limit your approvals.

Feel free to reply if you have any questions.

Thanks again for trusting us to support your funding goals. We're excited to help you crush this funding round and open new doors for your business!

Mahalo,

📞 SALES: Keep lines of communication open with client and your Processor.

👍🏼 Processing will update you as deal progresses.

💯 Setup a system with your Processor for consistent updates on your deals.

😎 Elevate to Ashlenn for guidance on this if needed.

FAQs: PLEASE Review This Page and FAQ Before Asking Lizel. Thanks!

I can't find my lead in HighLevel.

#1. Clients are found best by typing their email and hit *search.* If you can't find them after entering their email...

#2. Start typing their first name and hit *search.* If you can't find them after entering their first name...

#3. Add their last name and hit *search.* If you can't find them after entering their last name...

#4. Start again by typing their company name and hit *search.* If you can't find them after entering their company name...

#5. Try their phone number.

❗️If none of this works, DO NOT resubmit any forms or email them yet. Contact Lizel first❗️

Something with the tech didn't seem to work. What now?

High Level: Call or text Lizel (808) 397-6998

Your computer or anything in Microsoft: Email [email protected]

I need to create a SharePoint folder for a client, but I'm not on a call with them. What do I do?

Submit Consultation Call Form above. It's the same automation outcome:

Move client to pipeline stage: Consultation Call Completed: Interested ➡️ Create SharePoint folder

SharePoint folder is indeed created + file request folder/link

SharePoint folder link added to contact file in HighLevel

Email sent secure portal link + requested documents.

Adding sales team notes is optional if not on call with them.